Refund & Replacement Policy

You have 24 hours from delivery to check the access and assets specified in your order. Check any included profile, Page or ad account, and any verification status or spending limit explicitly quoted. An ad account is included only when specified in the order.

If something does not match within that window, message us and we replace the asset at no cost. In practice we ship the replacement the same day.

• The credentials or access we supplied do not work for the delivered product.
• An asset or usable ad account explicitly included in your order is missing. This does not apply to assets explicitly excluded from the offer.
• The daily spending limit at delivery is materially below the limit explicitly quoted for the included ad account, in the stated currency.
• An included asset was already restricted or disabled at delivery in a way that prevents the access or functionality described in your order.
• The verification status does not match what you paid for (for example, a company-verified BM that is not verified).

The following cases are excluded from replacement. Exclusions concerning conduct after delivery also apply within the 24-hour window:

• A ban or restriction that happens after the 24 hour window.
• A ban triggered by ad content that breaks Meta's advertising policies.
• A ban triggered by login behaviour: shared IPs, VPN hopping, logging in from a flagged device or browser profile, or several people logging in at once.
• A ban triggered by an aggressive spend ramp, or by scaling far past the stated daily limit too quickly.
• Loss of access because you changed the email, password or two-factor method and lost the new credentials.
• You changed your mind, or bought the wrong package. Check the packages before you pay.
• Crypto sent to the wrong address, or on the wrong network. Those funds are gone and we cannot recover them.

We do not issue cash refunds once an asset has been delivered. Crypto payments are irreversible, and the asset cannot be taken back or resold once credentials have left our hands.

There is one exception: if we cannot deliver your order at all within 7 days of payment confirmation, you get a full refund in the same cryptocurrency you paid with, minus network fees.

Message @bmprovider_com on Telegram within the 24 hour window with:

• your website order reference (the BM-XXXXX-XXXX code from your confirmation screen), or, for a Telegram order, the order conversation and payment transaction reference;
• a short description of the problem;
• a screenshot showing the error or the affected asset, with passwords and recovery codes hidden.

We answer replacement claims first, ahead of everything else in the queue.

We replace an asset once per order as standard. If a second replacement fails inside the window too, we look at the order individually rather than applying a rule, and we will usually offer a different package or a credit.

If you are unsure which package fits your spend level, ask before paying rather than after. @bmprovider_com on Telegram, or see the FAQ.