Refund & Replacement Policy
Last updated: 12 September 2026
We sell digital assets that are delivered immediately and paid for in cryptocurrency, so this policy works on replacement rather than on cash refunds. Read it before you order, because placing an order means you accept it.
The short version. If the BM we delivered does not work as described, tell us within 72 hours and we replace it. If it stops working later because of how it was used, we do not.
1. The replacement window
You have 72 hours from delivery to check that your BM works. Log in, confirm the ad account is there, confirm the spend limit matches what you ordered, and run a small test campaign.
If something does not match within that window, message us and we replace the asset at no cost. In practice we ship the replacement the same day.
2. What is covered
- The credentials we sent do not work.
- The Business Manager has no usable ad account attached.
- The daily spend limit is materially below what you ordered.
- The account was already restricted or disabled at the moment of delivery.
- The verification status does not match what you paid for (for example, a company-verified BM that is not verified).
3. What is not covered
These are the cases we see most often, and they are outside the window because they depend on how the account is used, not on what we delivered:
- A ban or restriction that happens after the 72 hour window.
- A ban triggered by ad content that breaks Meta's advertising policies.
- A ban triggered by login behaviour: shared IPs, VPN hopping, logging in from a flagged device or browser profile, or several people logging in at once.
- A ban triggered by an aggressive spend ramp, or by scaling far past the stated daily limit too quickly.
- Loss of access because you changed the email, password or two-factor method and lost the new credentials.
- You changed your mind, or bought the wrong package. Check the packages before you pay.
- Crypto sent to the wrong address, or on the wrong network. Those funds are gone and we cannot recover them.
4. Cash refunds
We do not issue cash refunds once an asset has been delivered. Crypto payments are irreversible, and the asset cannot be taken back or resold once credentials have left our hands.
There is one exception: if we cannot deliver your order at all within 7 days of payment confirmation, you get a full refund in the same cryptocurrency you paid with, minus network fees.
5. How to claim
Message @bmprovider on Telegram within the 72 hour window with:
- your order reference (the BM-XXXXX-XXXX code from your confirmation screen);
- a short description of the problem;
- a screenshot of the error or of the Business Manager screen showing it.
We answer replacement claims first, ahead of everything else in the queue.
6. Repeat replacements
We replace an asset once per order as standard. If a second replacement fails inside the window too, we look at the order individually rather than applying a rule, and we will usually offer a different package or a credit.
7. Questions before you buy
If you are unsure which package fits your spend level, ask before paying rather than after. @bmprovider on Telegram, or see the FAQ.